Professional Certificate Strategic CRM for a Connected World
-- ViewingNowThe Professional Certificate in Strategic CRM for a Connected World is a comprehensive course designed to empower professionals with the necessary skills to excel in today's customer-centric business environment. This program highlights the importance of CRM in creating meaningful connections and driving growth in a digitally connected world.
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โข Strategic Customer Relationship Management (CRM): An Overview
โข CRM Data Analytics: Harnessing the Power of Data
โข Building a Customer-Centric Strategy: Segmentation and Targeting
โข Implementing a Multi-Channel CRM Strategy: Bridging the Physical-Digital Divide
โข The Role of Artificial Intelligence (AI) and Machine Learning (ML) in CRM
โข Customer Experience (CX) Management: Delivering Seamless Experiences
โข CRM Integration: Connecting the Dots in Your Tech Stack
โข Measuring CRM Success: Metrics and KPIs
โข Privacy and Security: Safeguarding Customer Data
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