Certificate in Conflict Resolution with Peers
-- ViewingNowThe Certificate in Conflict Resolution with Peers is a comprehensive course designed to equip learners with essential skills for resolving conflicts in the workplace. This program emphasizes the importance of effective communication, empathy, and active listening in diffusing tense situations and fostering a positive, collaborative environment.
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โข Understanding Conflict: Definition, Types and Causes
โข Communication Skills for Conflict Resolution
โข Peer Mediation and Negotiation Techniques
โข Conflict Resolution Strategies
โข Managing Emotions in Conflict Situations
โข Conflict Resolution in the Workplace
โข Diversity and Inclusion in Conflict Resolution
โข Ethical Considerations in Conflict Resolution
โข Conflict Resolution Training and Facilitation Skills
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