Global Certificate in Government Digital Service Design
-- ViewingNowThe Global Certificate in Government Digital Service Design is a comprehensive course that equips learners with essential skills to excel in the public sector. This course emphasizes the importance of user-centered design in government services, addressing the growing demand for digital transformation in the industry.
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โข User-Centered Design Principles: Understanding user needs, empathy mapping, user journey mapping, prototyping, and usability testing
โข Digital Service Standards: Accessibility, privacy, security, interoperability, and mobile-first design
โข Agile Methodologies: Scrum, Kanban, Lean, and continuous improvement in government digital service design
โข Service Blueprinting: Mapping service touchpoints, user interactions, and backstage processes
โข Content Design: Crafting clear, concise, and actionable content for government digital services
โข Visual Design: Utilizing design systems, typography, color, and layout to enhance user experience
โข Digital Service Analytics: Measuring user engagement, performance, and impact of government digital services
โข Collaborative Governance: Fostering cross-agency collaboration, co-creation, and co-delivery in government digital service design
โข Ethical Considerations: Balancing transparency, accountability, and fairness in government digital service design
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