Professional Certificate in E-commerce Journey Mapping: Best Practices 2025
-- ViewingNowThe Professional Certificate in E-commerce Journey Mapping: Best Practices 2025 is a course designed to equip learners with the essential skills needed to thrive in the rapidly evolving world of e-commerce. This certificate course focuses on the importance of journey mapping, a critical tool for understanding and optimizing customer experiences in online businesses.
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โข Understanding E-commerce Journey Mapping
โข Importance of Customer Experience (CX) in E-commerce
โข Steps in Creating Effective E-commerce Journey Maps
โข Best Practices for Researching Customer Touchpoints
โข Utilizing Data Analytics in E-commerce Journey Mapping
โข Designing User-Centric E-commerce Journeys
โข Prototyping and Testing E-commerce Journeys
โข Implementing E-commerce Journey Mapping for Business Growth
โข Continuous Improvement and Optimization in E-commerce Journey Mapping
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