Certificate in Customer Journey & Value Mapping

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The Certificate in Customer Journey & Value Mapping is a comprehensive course designed to enhance your skills in customer experience management. This course highlights the importance of mapping the customer journey and demonstrates how to create value for customers at every touchpoint.

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ใ“ใฎใ‚ณใƒผใ‚นใซใคใ„ใฆ

In today's customer-centric world, there is a high demand for professionals who can understand and optimize the customer journey. By completing this course, you will gain a deep understanding of customer needs, behaviors, and pain points, enabling you to design and implement effective customer journey maps. This skillset is critical for career advancement in various industries, including marketing, customer service, and user experience design. Through this course, you will learn how to use data and analytics to inform your customer journey maps, how to identify areas for improvement, and how to measure the impact of your efforts. By the end of the course, you will have the essential skills needed to drive customer satisfaction, loyalty, and revenue growth for your organization.

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ใ‚ณใƒผใ‚น่ฉณ็ดฐ

โ€ข Understanding Customer Journey Mapping
โ€ข Importance of Customer Experience (CX)
โ€ข Steps in Creating a Customer Journey Map
โ€ข Identifying Touchpoints and Channels
โ€ข Mapping Customer Emotions and Needs
โ€ข Analyzing Customer Pain Points and Opportunities
โ€ข Designing Improved Customer Journeys
โ€ข Value Mapping: Defining and Measuring Value
โ€ข Implementing and Measuring the Impact of Customer Journey Improvements
โ€ข Best Practices in Customer Journey and Value Mapping

ใ‚ญใƒฃใƒชใ‚ขใƒ‘ใ‚น

In the UK, the demand for professionals skilled in Customer Journey and Value Mapping continues to grow. The *Customer Journey Analyst* role leads the pack with a 35% share, followed by *Customer Experience Specialists* at 25%. *Value Stream Mapping Consultants* are in demand as well, accounting for 20% of the market. Furthermore, the role of *Customer Journey & Value Mapping Trainer* is essential for knowledge transfer, with a 15% share. Finally, *CX Technology Implementation Experts* round off the list with 5%. The 3D Google Charts Pie Chart below displays these statistics in detail.

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ใ‚ตใƒณใƒ—ใƒซ่จผๆ˜Žๆ›ธใฎ่ƒŒๆ™ฏ
CERTIFICATE IN CUSTOMER JOURNEY & VALUE MAPPING
ใซๆŽˆไธŽใ•ใ‚Œใพใ™
ๅญฆ็ฟ’่€…ๅ
ใงใƒ—ใƒญใ‚ฐใƒฉใƒ ใ‚’ๅฎŒไบ†ใ—ใŸไบบ
London School of International Business (LSIB)
ๆŽˆไธŽๆ—ฅ
05 May 2025
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