Executive Development Programme in Connected Service Ecosystems
-- ViewingNowThe Executive Development Programme in Connected Service Ecosystems is a certificate course designed to empower professionals with the necessary skills to thrive in today's interconnected service industries. This programme focuses on the latest trends and technologies in service ecosystems, including IoT, AI, and data analytics, making it highly relevant in the current industry landscape.
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โข Connected Service Ecosystems Overview: Understanding the concept, benefits, and challenges of connected service ecosystems. Exploring the role of IoT, data analytics, and AI in these systems.
โข Service Design Thinking: Developing a service-oriented mindset, exploring the needs and expectations of customers, and creating effective service blueprints.
โข Data-Driven Decision Making: Leveraging data analytics to make informed decisions, measuring service performance, and identifying opportunities for improvement.
โข Customer Experience Management: Delivering seamless and personalized customer experiences, managing customer expectations, and building customer loyalty.
โข Connected Product Lifecycle Management: Managing the entire product lifecycle, from ideation to retirement, in a connected service ecosystem.
โข Security and Privacy in Connected Services: Ensuring the security and privacy of customer data, managing risks, and complying with regulations.
โข Collaboration and Partnerships: Building and managing effective partnerships, collaborating with stakeholders, and creating a shared vision for success.
โข Change Management and Leadership: Leading change initiatives, managing resistance, and building a culture of innovation in connected service ecosystems.
โข Innovation and Future Trends: Exploring emerging trends, innovations, and technologies in connected service ecosystems, and their potential impact on business models.
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