Certificate in SLA Negotiations for Success
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โข Understanding SLAs: Definitions, Types, and Importance
โข Preparing for SLA Negotiations: Gathering Information and Setting Objectives
โข Key Terms and Components of SLAs: Uptime, Response Time, and Service Credits
โข Communication and Collaboration in SLA Negotiations: Best Practices and Strategies
โข Measuring and Monitoring SLA Performance: Metrics and Tools
โข Addressing Common Challenges in SLA Negotiations: Escalation Procedures and Dispute Resolution
โข Renegotiating and Updating SLAs: Best Practices and Considerations
โข Legal Considerations in SLAs: Contract Review and Negotiation Tactics
โข Creating a Successful SLA: Aligning Goals, Managing Expectations, and Building Strong Relationships
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