Executive Development Programme in Customer Advocacy Leadership
-- ViewingNowThe Executive Development Programme in Customer Advocacy Leadership is a certificate course designed to empower professionals with the skills necessary to lead customer experience initiatives and drive business growth. In today's customer-centric world, this program is crucial for individuals seeking to advance their careers in customer advocacy, marketing, or leadership roles.
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โข Unit 1: Introduction to Customer Advocacy Leadership
โข Unit 2: Developing a Customer-Centric Mindset
โข Unit 3: Building and Leading High-Performing Customer Advocacy Teams
โข Unit 4: Leveraging Data and Analytics for Customer Advocacy
โข Unit 5: Creating and Implementing Customer Advocacy Programs
โข Unit 6: Driving Customer Loyalty and Retention through Advocacy
โข Unit 7: Communicating Effectively with Customers and Stakeholders
โข Unit 8: Navigating Organizational Change and Aligning Teams with Customer Advocacy Goals
โข Unit 9: Measuring and Evaluating Customer Advocacy Success
โข Unit 10: Staying Ahead of Customer Advocacy Trends and Best Practices
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