Advanced Certificate in SLA and Business Process Management
-- ViewingNowAdvanced Certificate in SLA & Business Process Management: This certificate course is designed to provide learners with in-depth knowledge and skills in Service Level Agreement (SLA) and Business Process Management (BPM). The course emphasizes the importance of SLAs in managing customer expectations and delivering high-quality services.
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โข Advanced Service Level Agreement (SLA) Design
โข Key Performance Indicators (KPIs) in Business Process Management
โข Root Cause Analysis (RCA) for SLA Improvement
โข Implementing Automation in Business Processes and SLA Management
โข Best Practices in SLA and Business Process Outsourcing (BPO)
โข Legal and Compliance Considerations in Advanced SLA
โข Change Management and SLA Lifecycle
โข Customer Experience Management and SLAs
โข Service Delivery and Operational Excellence in SLA Management
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