Masterclass Certificate in E-commerce Customer Experience Management Frameworks
-- ViewingNowThe Masterclass Certificate in E-commerce Customer Experience Management Frameworks is a comprehensive course designed to empower learners with the essential skills required to excel in the booming e-commerce industry. This course highlights the importance of customer experience management (CEM) in driving customer loyalty, retention, and overall business success.
4,150+
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GBP £ 140
GBP £ 202
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โข E-commerce Customer Experience (CX) Fundamentals
โข Understanding Customer Journey Mapping in E-commerce
โข Personalization Strategies in E-commerce CX
โข Importance of User Interface (UI) and User Experience (UX) Design
โข Implementing Effective Omnichannel Strategies
โข Voice of the Customer (VoC) Programs in E-commerce
โข Metrics and Analytics for E-commerce CX Management
โข Managing Customer Feedback and Reviews
โข Building Loyalty and Retention in E-commerce CX
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