Global Certificate in Customer Value & Customer Experience
-- ViewingNowThe Global Certificate in Customer Value & Customer Experience course is a comprehensive program designed to empower professionals with essential skills for career advancement. This course highlights the importance of customer-centric strategies in today's business landscape, emphasizing the value of creating exceptional customer experiences to drive growth and loyalty.
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โข Understanding Customer Value
โข Customer Experience Management
โข Designing Customer Journey Maps
โข Customer Segmentation and Profiling
โข Customer Lifetime Value Analysis
โข Voice of the Customer (VoC) Programs
โข Metrics and Analytics in Customer Experience
โข Customer Experience Strategy and Planning
โข Building Customer-Centric Culture
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