Global Certificate in Emotional Intelligence in Business
-- ViewingNowThe Global Certificate in Emotional Intelligence in Business is a comprehensive course designed to empower professionals with the essential skills to excel in today's dynamic business environment. This course highlights the importance of emotional intelligence (EI) in enhancing leadership, teamwork, and decision-making abilities.
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Détails du cours
• Understanding Emotional Intelligence (EI) in Business: definitions, components, and benefits.
• Assessing Emotional Intelligence: tools, techniques, and self-assessment.
• Developing Emotional Intelligence: strategies, exercises, and best practices.
• Emotional Intelligence and Leadership: leading with EI, emotional leadership styles, and building emotional intelligence in teams.
• Emotional Intelligence in Customer Service: understanding customer emotions, empathic communication, and managing difficult customer situations.
• Emotional Intelligence and Conflict Resolution: recognizing and managing emotions in conflicts, building positive relationships, and negotiation skills.
• Emotional Intelligence and Change Management: leading change with EI, managing emotions during change, and building resilience.
• Emotional Intelligence and Diversity, Equity, and Inclusion: recognizing and managing emotions in diverse teams, building inclusive cultures, and emotional intelligence in DEI leadership.
• Applying Emotional Intelligence in Business: case studies, scenarios, and real-world examples.
• Measuring the Impact of Emotional Intelligence in Business: metrics, analytics, and data-driven decision making.
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