Masterclass Certificate in Support Automation with Text Data

-- viewing now

The Masterclass Certificate in Support Automation with Text Data is a comprehensive course designed to equip learners with essential skills for career advancement in the rapidly evolving field of support automation. This course is crucial in today's industry, where businesses are increasingly relying on automation to streamline their support operations, reduce costs, and enhance customer experience.

4.5
Based on 4,536 reviews

6,195+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

Through this course, learners will gain a deep understanding of text data analysis, natural language processing, and machine learning algorithms, enabling them to build and implement automated support systems. The course covers essential topics such as chatbot development, support ticket automation, and customer sentiment analysis, providing learners with hands-on experience in automating support workflows. By completing this course, learners will not only demonstrate their expertise in support automation but also their ability to leverage data-driven insights to improve customer engagement and satisfaction. This certification is a valuable addition to any professional's resume, providing a competitive edge in the job market and opening up new career opportunities in support automation and related fields.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Understanding Support Automation with Text Data
• Text Data Preprocessing for Support Automation
• Natural Language Processing (NLP) Basics
• Machine Learning Models in Support Automation
• Building Chatbots for Customer Support
• Implementing Text Classification for Ticket Routing
• Sentiment Analysis in Customer Support
• Automating Text Data Analysis with Python
• Evaluating and Improving Support Automation Systems

Career Path

Loading chart...
In the ever-evolving world of technology and customer support, support automation has become an essential part of the industry. The demand for professionals skilled in support automation is growing rapidly, with various roles emerging in the job market. Let's dive into the details of four key roles in this field, visually represented in the 3D pie chart above, and explore the importance of upskilling in support automation for a successful career path. 1. **Support Automation Specialist**: These professionals are responsible for designing, implementing, and managing automated support solutions that enhance the customer experience. As per the chart, this role accounts for approximately 45% of the demand in the support automation job market. 2. **AI Customer Support Agent**: This role involves working closely with AI-driven customer support platforms to manage customer queries and issues. According to the chart, AI Customer Support Agents account for around 30% of the support automation job market. 3. **Data Analysis and Reporting**: In this role, professionals analyze data from various support automation tools and present insights to help businesses make informed decisions. The chart shows that this role represents approximately 15% of the demand in the support automation job market. 4. **Automation Script Developer**: These professionals develop and maintain scripts and codes for automating customer support processes. According to the chart, Automation Script Developers account for around 10% of the support automation job market. To stay relevant in today's fast-paced industry, it's essential to keep upskilling and adapting to new trends in support automation. By understanding these roles and their significance, you can position yourself for success in this growing field.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
MASTERCLASS CERTIFICATE IN SUPPORT AUTOMATION WITH TEXT DATA
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment