Global Certificate in Customer Service Interviewing and Business Impact

-- viewing now

The Global Certificate in Customer Service Interviewing and Business Impact course is a professional development program designed to equip learners with essential skills for career advancement in customer service. This course highlights the importance of effective customer service interviewing techniques, their impact on business success, and how to measure this impact.

4.5
Based on 6,303 reviews

2,912+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In today's competitive business landscape, the demand for customer service professionals with excellent communication, problem-solving, and analytical skills has never been higher. This course provides learners with the tools and knowledge to conduct impactful customer service interviews, analyze customer feedback, and implement strategies to improve overall business performance. By completing this course, learners will be able to demonstrate their expertise in customer service interviewing and its impact on business success. This certification can help learners stand out in a crowded job market and increase their earning potential, making it a valuable investment in their career development.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details


• Global Customer Service Standards
• Effective Communication in Customer Service
• Cultural Sensitivity and Global Customer Service
• Customer Service Interviewing Techniques
• Measuring Customer Service Impact
• Business Etiquette and Professionalism
• Managing Customer Expectations
• Conflict Resolution in Customer Service
• Leveraging Customer Feedback for Business Improvement

Career Path

The Global Certificate in Customer Service Interviewing and Business Impact program equips professionals with the skills to excel in various customer service roles. This 3D pie chart displays the distribution of professionals in different customer service positions, using data from the UK job market. Customer Service Representative roles account for 60% of the market, making it the most common position. These professionals handle customer inquiries and complaints, ensuring a positive customer experience. (Include additional engaging content about the role here.) Customer Service Managers take up 25% of the job market. These individuals lead customer service teams, develop strategies to improve customer interactions, and oversee day-to-day operations. (Include additional engaging content about the role here.) Lastly, Customer Support Specialists hold 15% of the customer service positions. They provide technical assistance, troubleshoot issues, and guide customers through product usage. (Include additional engaging content about the role here.) This transparent 3D pie chart is responsive, adapting to various screen sizes for optimal viewing. The color-coded segments represent the percentage of professionals in each role, offering a clear visual representation of the customer service job market in the UK.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
GLOBAL CERTIFICATE IN CUSTOMER SERVICE INTERVIEWING AND BUSINESS IMPACT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment