Executive Development Programme in Strategic Mobile CRM

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The Executive Development Programme in Strategic Mobile CRM is a certificate course designed to empower professionals with the necessary skills to excel in Mobile Customer Relationship Management (CRM). This programme emphasizes the importance of mobile technology in today's business landscape and teaches learners how to leverage it for effective customer engagement and strategic decision-making.

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About this course

With the rapid growth of mobile devices and their impact on consumer behavior, there is a high industry demand for professionals who can develop and implement mobile CRM strategies. This course equips learners with essential skills in mobile marketing, analytics, and customer engagement, providing a competitive edge in career advancement. By the end of the programme, learners will be able to design and implement mobile CRM strategies, interpret mobile analytics, and make informed decisions based on customer insights. This course is an excellent opportunity for professionals looking to enhance their skills and excel in the field of mobile CRM.

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Course Details

• Strategic Mobile CRM: An Overview

• Mobile CRM Strategy and Planning

• Mobile CRM Technologies and Platforms

• Customer Engagement and Experience in Mobile CRM

• Data Analytics and Insights in Mobile CRM

• Mobile CRM Integration with Business Systems

• Change Management and Mobile CRM Adoption

• Security and Privacy in Mobile CRM

• Mobile CRM Performance Metrics and KPIs

• Future Trends and Innovations in Mobile CRM

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