Masterclass Certificate in Edge & CRM: Driving Digital Transformation

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The Masterclass Certificate in Edge & CRM: Driving Digital Transformation course is a must for professionals seeking to lead successful digital transformations. This course emphasizes the importance of edge computing and CRM systems in modern businesses, bridging the gap between traditional IT and cutting-edge technologies.

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About this course

In high demand, companies are seeking experts who can drive their digital growth and improve customer relationships. This course equips learners with essential skills, including technical expertise, strategic planning, and change management. Upon completion, learners will have a deep understanding of edge computing and CRM platforms, empowering them to make informed decisions and drive innovation. By gaining hands-on experience with industry-leading tools and best practices, learners will be prepared to excel in their careers and contribute to their organizations' digital transformation journeys.

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Course Details


• Digital Transformation and CRM
• Microsoft Dynamics 365: An Introduction to Edge Solutions
• Leveraging Data Analytics for Customer Relationship Management
• Designing and Implementing CRM Workflows with Power Automate
• Personalization in CRM: Using AI and Machine Learning
• Building Omnichannel Experiences with Dynamics 365
• Security Best Practices in CRM and Edge Solutions
• Change Management and User Adoption Strategies for Digital Transformation
• Measuring Success: Key Performance Indicators in CRM and Edge Solutions
• Advanced Topics in CRM and Edge: Internet of Things, Blockchain, and AI

Career Path

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In the ever-evolving digital landscape, the demand for professionals with expertise in Microsoft Dynamics 365 and CRM solutions is surging. This Masterclass Certificate in Edge & CRM focuses on driving digital transformation, providing you with the skills necessary to succeed in this high-growth sector. The following 3D pie chart offers a glimpse into the current job market trends in the UK, highlighting the percentage of roles and the corresponding demand for each position. 1. Microsoft Dynamics 365 Consultant (35%): As a consultant, you will collaborate closely with clients to design, implement, and optimize Dynamics 365 solutions tailored to their specific needs. 2. Dynamics 365 Developer (25%): This role involves crafting custom solutions, integrating third-party applications, and extending the functionality of Dynamics 365 using the Power Platform. 3. CRM Architect (20%): CRM architects oversee the planning and design of CRM systems, ensuring seamless integration with other tools and applications. 4. CRM Analyst (15%): In this role, you will analyze and optimize CRM systems and processes, enhancing user experience and promoting operational efficiency. 5. Power Platform Developer (5%): With the increasing importance of low-code solutions, Power Platform developers play a crucial role in creating and maintaining applications using Power Apps, Power Automate, and Power BI. By acquiring the skills and knowledge provided by this Masterclass Certificate in Edge & CRM, you will be well-positioned to capitalize on these growing trends and excel in your chosen career path.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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MASTERCLASS CERTIFICATE IN EDGE & CRM: DRIVING DIGITAL TRANSFORMATION
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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