Professional Certificate in Advanced Customer Support

-- viewing now

The Professional Certificate in Advanced Customer Support is a comprehensive course designed to empower learners with the skills required to excel in today's customer support industry. This course highlights the importance of delivering exceptional customer experiences and managing complex customer interactions.

4.5
Based on 3,581 reviews

6,782+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

Learners will gain hands-on experience in advanced support strategies, techniques, and tools, preparing them for leadership roles in customer support teams. In an era where customer satisfaction is vital for brand loyalty and business growth, the demand for skilled customer support professionals is at an all-time high. By enrolling in this course, learners will acquire the essential skills needed to meet industry expectations and drive customer success in their organizations. Upon completion, learners will be proficient in handling high-pressure customer support situations, implementing customer support best practices, and fostering a culture of continuous improvement. This course is a valuable step towards career advancement for customer support specialists, team leads, and managers, ensuring their readiness for the challenges and opportunities that lie ahead.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Advanced Communication Skills  
• Problem Solving & Ticket Escalation
• Product Knowledge & Training
• Advanced Tools & Automation in Customer Support
• Measuring & Improving Customer Satisfaction (CSAT)
• Cross-functional Collaboration for Customer Success
• Advanced Data Analysis for Customer Support
• Managing & Coaching Customer Support Teams
• Strategies for Difficult Customers & Complaints Handling

Career Path

The Professional Certificate in Advanced Customer Support is a valuable credential for those looking to excel in the UK customer support industry. With the ever-evolving job market trends and skill demands, it's crucial to have a clear understanding of the various roles and opportunities available. The following 3D pie chart represents the distribution of roles related to the professional certificate:
  • Customer Support Specialist: This role deals with handling customer queries and complaints, ensuring a positive customer experience.
  • Senior Customer Support Manager: As a leader, this role requires strategic planning, team management, and ensuring the delivery of exceptional customer service.
  • Customer Support Team Lead: This role involves guiding and managing a team of customer support specialists to achieve departmental goals.
  • Customer Support Analyst: This role requires data analysis and reporting skills to identify trends and opportunities for improving customer support processes.
By focusing on these roles, professionals can position themselves for success in the customer support industry and stay relevant to the growing demand for skilled specialists in the UK.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN ADVANCED CUSTOMER SUPPORT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment