Global Certificate Customer Relationship Management and Technology
-- viewing nowThe Global Certificate in Customer Relationship Management and Technology is a comprehensive course designed to meet the growing industry demand for skilled CRM professionals. This certification equips learners with essential skills in CRM strategies, technologies, and best practices, empowering them to drive customer-centric business growth.
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Course Details
• Customer Relationship Management (CRM) Fundamentals
• CRM Strategy and Planning
• CRM Technologies and Software
• Data Management and Analytics in CRM
• Customer Experience (CX) Management
• Multi-channel CRM and Omnichannel Strategies
• Social CRM and Digital Marketing
• Mobile CRM and Remote Workforce Enablement
• CRM Integration with Business Operations
• Ethics, Security, and Compliance in CRM
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