Professional Certificate Strategic Customer Relationship Management Essentials

-- viewing now

The Professional Certificate in Strategic Customer Relationship Management (CRM) Essentials is a comprehensive course designed to enhance your understanding of CRM strategies and their implementation in today's data-driven business landscape. This program emphasizes the importance of building strong customer relationships, increasing customer loyalty, and utilizing data analytics to drive business growth.

4.5
Based on 2,349 reviews

6,071+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In high demand across industries, CRM expertise is essential for professionals seeking career advancement in marketing, sales, customer service, and data analysis. This course equips learners with the skills to design and manage effective CRM strategies, leverage CRM technologies, and analyze customer data to make data-driven business decisions. By completing this program, you will be prepared to excel in various CRM roles, enhance your professional value, and contribute to your organization's success.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• CRM Fundamentals
• Understanding Customer Segmentation
• Building Customer Relationships
• Strategic Customer Engagement
• Customer Lifetime Value (CLV) & Profitability
• Implementing Customer Experience Strategies
• Data-Driven Decision Making in CRM
• CRM Ethics & Compliance
• CRM Technology & Tools

Career Path

The **Professional Certificate in Strategic Customer Relationship Management Essentials** offers a variety of roles in high demand within the UK job market. Our curriculum focuses on the development of essential skills for professionals seeking to excel in customer-facing positions, including account management, sales, customer service, marketing, and business development. The 3D pie chart below illustrates the distribution of roles in our programme, aligned with industry relevance. Each segment represents the percentage of professionals employed in each position. * Account Managers (35%): As trusted partners, account managers are responsible for maintaining and strengthening relationships with key clients, ensuring long-term business growth. * Sales Representatives (25%): Combining product and industry knowledge, sales representatives generate revenue by engaging potential clients and converting leads into sales. * Customer Service Managers (20%): Overseeing customer interactions, these professionals ensure exceptional customer experiences, resolving issues, and coordinating support teams. * Marketing Coordinators (10%): Collaborating with cross-functional teams, marketing coordinators develop and implement marketing strategies that increase brand awareness and generate leads. * Business Development Managers (10%): Identifying and pursuing new business opportunities, these professionals cultivate strategic partnerships and contribute to overall company growth. The **Strategic Customer Relationship Management Essentials** programme prepares students for these exciting roles, offering a comprehensive curriculum designed to meet industry needs and foster professional success in the UK market.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE STRATEGIC CUSTOMER RELATIONSHIP MANAGEMENT ESSENTIALS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment